RETURNS
Returns & refunds
We want you to be happy with your Everything Wool purchase. If there is a problem with your order, please get in touch with us.
Our returns period
We accept eligible returns within [ADD YOUR RETURNS PERIOD, e.g. 14 or 30 DAYS] of delivery.
Please contact us before sending anything back so that we can provide the appropriate return instructions.
Condition of returned items
Returned items should be unused and in their original condition where reasonably possible.
Please make sure returned items are packaged securely so that they are not damaged during postage.
Handmade and personalised items
Some handmade or personalised products may have different return conditions.
Please add your specific rules here before publishing this page: [ADD YOUR POLICY FOR CUSTOM OR PERSONALised ITEMS].
Damaged or incorrect items
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible.
It may be helpful to include photographs of the item and packaging when contacting us.
Refunds
Once an eligible return has been received and checked, we will let you know whether the refund has been approved.
Refunds will be made using the original payment method where applicable.
Contact us
To ask about a return, email: everythingwool@outlook.com
You can also use our contact page.